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Refund policy

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

REFUNDS: EMAIL ShopJeanAndJames@gmail.com to initiate your return. We only offer store credit for returns. 

To be eligible for a return, your item must be unused and in the same condition that you received it. All original tags must be attached (please note that some items purchased online might not have tags).

The following items are final sale and cannot be returned:

  • Items purchased with a discount code of 30% off or more

  • Items that are marked “Final Sale” on the website

  • Jewelry

  • Swimwear

  • Hair Accessories 

  • Bodysuits + Bralettes + Intimates

  • Belts
  • Face Coverings

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

DAMAGED ITEMS If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

LOST PACKAGES: Jean X James is not liable for packages that are lost or stolen and will not offer a refund. We recommend purchasing “Route Shipping Insurance” at checkout to cover your order if it is lost, stolen or damaged. If you think your package is lost or stolen and you purchased the shipping insurance, you must file a claim within 30 days of the order being shipped out or the claim will not be accepted. After 30 days, Jean X James is unable to offer assistance in finding a lost package. 

EXCHANGES: We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

PRICE ADJUSTMENTS: Should an item on the site be added to our “Sale” category after you have purchased, please contact us at ShopJeanAndJames@gmail.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing the order. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. 


SHIPPING 
To return your product, you should mail your product to: Jean X James, 3 S Castle Oaks Ct., Rogers, AR 72758. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.